Shipping, Local Pick-up, & Refund Policies

Shipping Policy

We ship all eligible items using the United States Postal Service, and use their rates.  We will use an alternate shipping carrier if a cheaper rate with comparable delivery time frame is found.

Once a package is in possession of the shipping carrier, we are not responsible for delays due to adverse weather conditions, shipping carrier delays, or any unforeseen circumstance. We do monitor the progress of all our packages, and if a package is lost or excessively delayed for whatever reason, we will work with you to file a claim with the shipping carrier.

Due to size and/or weight, some of our pieces may not be eligible for shipping (or would be very expensive to ship) and would require pick up. Any shipping exclusions are noted in the item description.

At this time we only ship within the United States.

In-stock (ready made) shipping eligible items will be shipped within 3 business days of purchase, unless we contact you and other terms are agreed upon. You will receive an email with your tracking number. We will use the address that you have listed at checkout. We are not responsible for incorrect shipping addresses.

Since many of our pieces are created upon your order, they will be shipped out once they have been completed. Our made upon order pieces have estimated completion times in each of their descriptions. While most pieces can be completed in approximately 4 weeks, some creations may result in a longer lead time depending on our current order load at the time you place your order.

We do combine shipping on orders, and orders ship once all items are completed, if applicable. If you order both a ready made item and a made upon order item, your items will not ship until all creations are ready for shipping.

We strive to have the fastest turnaround possible, and we will be in contact via email should we expect your piece to be completed after the estimated completion time. Once your item is finished, an email with the tracking number and carrier will be issued.

Feel free to contact us with any questions relating to our shipping policy.

 

Local Pick-up Policy

Pick up appointments are required. You will receive a message once your order is ready for pick up. Please message us to schedule a pick-up time for your order, as we have day jobs and do not have an actual store-front or staffing.


Refund & Return Policy

We do not offer refunds unless there is a defect in our craftsmanship or a quality issue with your product that cannot first be corrected, replaced, or repaired.
All refunds must be requested within 2 days of receipt of your item.

You can always contact us by email with any return questions.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or does not match the item you ordered, so we can evaluate the issue and make it right.

If an item was damaged in shipping, please take and send us pictures of the damaged item(s) and package. Please save all original packaging materials, and we will work with you to replace the item (if possible to recreate) and return the damaged item to us.

Refunds

We will notify you once we’ve received and inspected your defective item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take several business days for your bank or credit card company to process and post the refund.

No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions, shipping carrier delays, or any unforeseen circumstance that may affect Main Street Metal Works or any of our carriers. Thank you for understanding.